Administrative & Teaching Assistant, Social Impact Analytics
University of San Francisco
January 2025 – Present
- Evaluate 30+ graduate research projects each year at multiple stages of development, advising on methodology and measurement design during initial proposals, then assessing final results for statistical accuracy.
- Serve as primary point of contact for 20+ NGO and nonprofit partner organizations, resolving registration, scholarship, and billing inquiries with minimal supervision.
- Built and maintain an internal dashboard to track program registration and scholarship data, supporting accurate recordkeeping across course sections.
- Support instruction for graduate-level econometrics and research methods coursework, applying quantitative analysis tools (R, Stata) to assist students during office hours.
Logistics Specialist / Customer Service Agent
Expeditors International of Washington
January 2023 – June 2024
- Processed and verified 20–50 documentation entries daily under strict regulatory requirements, maintaining accuracy and discretion in a high-volume environment.
- Coordinated with customs officials and freight partners to resolve classification and valuation issues.
- Managed simultaneous casework across multiple client accounts, prioritizing urgent, time-sensitive filings against competing deadlines.
Project Assistant & Intern Coordinator
Root Solutions
February 2021 – December 2022
- Developed seminar content applying behavior-change methods to environmental education programming.
- Authored a formal onboarding standard operating procedure, later adopted by my successor, to standardize program handoff and improve consistency.
- Built and maintained a database in Google Sheets to track outreach, recruitment, and program records.